Customer Service

FAQs

  • What is the status of my order?
    • To check the status of your order, log in into your account that you created when you placed your order, or previously had created.
    • If you did not create an account at the time of checkout, you can e-mail contact@oandbshoes.com or call us at 507-289-5189 for the status of your order.


  • Can I place an order over the phone?
    • Yes, of course. Please call us at 507-289-5189 to speak with Anthony in Internet Customer Service.


  • Do you have a specific shoe in stock and is it available at a specific store location?
    • Right now we are not set up to give the location of a specific store availability on our website. Please feel free to call Anthony in Internet Customer Service at 507-289-5189 for assistance in checking the stock at particular locations.


  • When will my shoes/order arrive if I place my order today?
    • Please allow about 2 business days for processing and then approximately 1-5 business days to ship depending on where you live in the country in relation to O&B Shoes in Minnesota.
    • Check the Shipping Information on this page for a FedEx map with general shipping transit times as well as some more detailed shipping information.


  • What is your return/exchange policy?
    • Please find our return/exchange policy further down on this page.


  • Have you received my return/exchange yet?
    • Please allow 2 business days for us to process your return or exchange. If you have not heard from us and wish to check on your return status, please contact Anthony in Internet Customer Service at 507-289-5189 for assistance.
    • A return credit can take roughly 10 business days to reflect in your account or on your credit card depending on your bank
  • How do I know my shoe size?
    • Size Conversion chart is located below the more drop down menu.


  • Where do I enter my coupon code?
    • The coupon code is entered before the checkout process, on the shopping cart page, where you can view the items you have in your cart.


Shipping Information

We aim to process all orders as quickly as possible. However, our Internet inventory is stocked throughout our store locations and depending on which store we acquire your items from, it may take from one (1) to four (4) days (including weekends) to receive and ship out using one of the carriers below. For our customers in the Continental U.S., we offer choices between FedEx and the U.S. Postal Service. You can select FedEx Home Delivery (or Ground, for commercial addresses). 

For FedEx shipments utilizing FedEx Home Delivery or FedEx Ground, please use the map below to estimate the time it will take for FedEx to transport your order once we have shipped it out (the map timeframe is business days, not including weekends).
FedEx Time in Transit Map
For USPS Priority Mail shipments, the Postal Service estimates that packages to Alaska, Hawaii and U.S. Territories will arrive in about three (3) days, though this is not guaranteed. Military packages are estimated to take about 10-15 days in transit, though this can be affected by a number of other factors as well.

Note: USPS Priority Mail in the new name that the USPS has given to what used to be called USPS Standard Mail. The service and shipping speed is still the same so though Priority for other carriers may indicate faster shipping speed, in this case, the general estimate that the USPS gives of three (3) days is still the same.

Additionally, the USPS automatically adds to the service name of Priority Mail to reflect the estimated time in transit to the shipping address. Priority Mail transit time can show as 1-Day, 2-Day or 3-Day and this represents the time that it will take the USPS to deliver the item after it has shipped. This timeframe does not include the initial processing time that we need prior to shipping your order as noted above.


Return Policy

Our policy is as follows:

  • We appreciate returns that are unworn or damaged but realize there are exceptions. When returned, a refund or exchange will be given back in to the original payment method.

  • We also appreciate if returns are sent back within 30 days or within 6 months for damaged items.

  • Defective returns are accepted up to 6 months after purchase and will be given a refund or exchange.

  • No authorization codes are needed.

  • We are not responsible for any shipping charges involved in returning merchandise for credit or exchange. Collect shipments and collect phone calls will not be accepted.
  • Exchanges or store credit only on sale shoes purchased in-store.  
     

Return Steps:

  • Please let us know your Name, Address, Email, Phone Number and the Order Number.

  • If you are requesting an exchange, please include the new size and/or color you are requesting.

  • Ship your purchase back to the address below.

  • The return will be processed and credit issued or an exchange sent out within two business days after we receive the merchandise.
     

The address for returns is:

O&B Shoes 

19 First Ave SW 

Rochester MN 55902